Shipping Policy

At KZM, we strive to provide efficient and reliable shipping services for our customers. This Shipping Policy outlines the key details regarding the shipment of products purchased from our website.

1. Delivery Areas

We ship nationwide within Colombia. If you wish to place an order outside these areas, please contact our customer service team via WhatsApp at +57 3001953609 to explore available shipping options.

2. Delivery Times

Delivery times may vary depending on the delivery location and product availability:

• Local cities: 1 to 5 business days.
• International destinations: 10 to 15 business days.

Please check the estimated delivery time provided at checkout. While we do our best to meet these estimates, unforeseen delays may occur. We will keep you informed of any changes to your delivery date.

3. Order Tracking

We will provide a tracking number once your order has been shipped. You can use this number to track your shipment online.
If you have any questions about your shipment status, do not hesitate to contact our customer service team.

4. Successful Delivery

Ensure you provide the correct and complete delivery address when placing your order.
If a package cannot be delivered due to an incorrect address or the recipient’s absence, additional delivery attempts will be made, or instructions will be provided for pickup at a designated location.

5. Changes to the Shipping Policy

We reserve the right to make changes to our shipping policy at any time. Changes will take effect from the date of publication on our website. Please review our shipping policy before placing an order.

At KUZUMVO Brand, we value our customers and strive to offer reliable shipping services. If you have any questions or need further assistance, please feel free to contact us via WhatsApp at +57 3001953609.